Although personal wireless devices have emerged as the preferred means of communications for hotel guests in today’s age, one of the major recurring costs associated with operating and managing a hospitality property continues to stem from the hotel PBX system. While landlines are increasingly viewed as unnecessary by consumers, hotel room phones – used to deliver a number of important services to guests – are just as essential today as they were a few decades ago.
In addition to providing a means of communicating with hotel staff, hotel room phones offer a common list of services that many guests have come to depend on, including external calling, messaging & voicemail, emergency 911 calling and various notification services.
Traditional Hotel PBX
Unfortunately for hotel operators, maintaining a traditional PBX system on-site comes with a number of potentially costly challenges. System upgrades – which typically come around every 4-5 years – can cost upwards of 150,000$, without necessarily adding any palpable features.
Cloud-hosted Hotel PBX
Cloud technology has transformed the business enterprise environment by replacing high-cost on-site PBX deployments with practical, profit-oriented hosted solutions. The most commonly cited reasons for switching to hosted PBX service include reduced costs, lower maintenance requirements and software-enabled business features. Cloud adoption rates have been limited in the hospitality sector, in part due to a wide-spread reliance on PMS platforms, which until recently could only integrate with on-site PBX.
Contact a New Hospitality representative to learn more about hosted PBX for your hotel property.